Returns Deadline
Our refund and returns policy is valid for 5 days from the date of purchase. If more than 5 days have elapsed since your purchase, regrettably, we cannot offer you a full refund or exchange.
Eligibility for Return
To qualify for a return, your item must remain unused and in the same condition as when you received it. It should also be in its original packaging.
Additional Non-Returnable Items
- Gift cards
- Downloadable software products
Required Documentation
A receipt or proof of purchase is essential to complete your return. Please refrain from returning your purchase to the manufacturer.
Refunds
After receiving and inspecting your return, we will notify you via email or phone regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a specified period.
Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account first. Subsequently, contact your credit card company, as there may be a processing delay. If the issue persists, contact your bank. For further assistance, email us at support@computerexchange.com or call us +971 56 434 4129.
Sale Items
Only regular-priced items are eligible for refunds; sale items are non-refundable.
Exchanges
We exclusively replace items that are defective or damaged. To initiate an exchange for the same item, email us at support@computerexchange.com or call us +971 56 434 4129 and send your item to our Computer Exchange shop in Abu Dhabi.
Shipping Returns
To return your product, please mail it to: support@computerexchange.com or call us +971 56 434 4129. You are responsible for covering the shipping costs for returning the item, and these costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your location, the time it takes for an exchanged product to reach you may vary. For high-value items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Need Assistance?
For any inquiries related to refunds, exchange and returns, please reach out to us at support@computerexchange.com or call us +971 56 434 4129. We are here to assist you.
